FAQs

Where does the data go?

Your implanted cardiac device connects to your transmitter every day and uses a secure server to transmit the data to a password protected website that Rhythm Insight technicians and your Cardiologist have access to. Our technicians analyze the data and send a full report to your Cardiologist for review.

How do I know if my monitor is working?

Remote transmission times will be scheduled on a regular basis as per your Cardiologists request. You will receive confirmation of your transmission status via text or email, whichever you have set up.

If your device has detected a serious heart rhythm or problem, this would be called an alert transmission and your Cardiologist will be informed as soon as possible. They may contact you to visit your clinic depending on what the issue is and if programming changes or an in-clinic review is necessary.
We are notified if a transmitter or app is not connecting to your device after a set period of time (typically 2 -3 weeks), so rest assured if your monitor or app is not working we will try to contact you. You can email or text us to let us know if you are going away for more than 2 weeks so we know to expect a potential disconnected transmitter notification.

What are the benefits of remote monitoring?

Enables us to perform device checks from your home
Gives us early detection of any arrhythmia or device issues
Ensure your device is programmed just right for you and your needs
Less time spent travelling to clinic, in some cases a remote check can replace an in-clinic visit
Faster time to treatment if there is a medical problem
Faster troubleshooting if there is problem with your device
Remote monitoring can give your cardiologist access to your device data and specific rhythm information if a significant clinical symptom occurs without you physically needing to be in hospital or clinic
Early detection and appropriate action leads to improved health outcomes and reduced risk of hospital admission

Can you make changes to my device?

No we can’t. If any programming changes are needed it can only be done in-clinic

If I go away do I need to take my monitor?

It is up to you if you take it with you or not. Your monitor will work anywhere in Australia where there is mobile phone reception, and within many other countries outside of Australia. Your transmitter does not affect the functioning of your device so it is not essential that you take it with you. If you are unsure, discuss it with your cardiologist.